DATE | DESCRIPTION OR EVENT | STATUS |
09/11/2008 | At 10AM this morning we will be installing a new card into our windows server. The expected downtime will be about 15 minutes.
This will only effect a small number of hosting customers that are hosted on this machine.
If you have any questions please call our support department at 541-773-5000
Thanks
The InfoStructure Systems Team
------------------------------------
Issue resolved, total downtime was 9 minutes
| RESOLVED |
07/23/2008 | Can`t get e-mail from your Earthlink friends or business partners?
Please login to your InfoStructure Control Panel
-> click on Spam Settings
-> Click the `Allow` tab and add `earthlink.net` to your allow list.
This should remedy not getting mail from Earthlink.
If you have questions, give us a call at 773-5000 Option 2 or email support@mind.net.
Out of the area? Use 800-419-4804, Option 2.
Thank you,
The InfoStructure Support Team | RESOLVED |
07/09/2008 | We will have some planned downtime starting at 11:59pm this evening to replace some equipment. This may effect some hosting and mail services.
Expected downtime is 2 hours. After this time if you are experiencing issues please feel free to call our support line @ 541-773-5000 X 2
Thanks
The InfoStructure Systems Team
Downtime complete - actual downtime was less than 1 hour - all services have been restored
Thanks
The InfoStructure Systems Team | RESOLVED |
07/01/2008 | We are seeing issues with our dial-in numbers for Dial-Up users only. If you are experiencing any issues please try using
494-1600
If you need help changing this please call our support department at 541-773-5000 Option 2
Thank You,
The InfoStructure Systems Team | RESOLVED |
06/30/2008 | There will be a system wide outage this evening effecting Hosting, DSL, Radius, and Name Services. This is an unplanned maintenance outage to repair some damaged equipment.
Estimated Down time will be 1 hour after such a time you may need to power cycle your equipment.
If you have any question please contact support at 541-773-5000.
Thanks
The InfoStructure Systems Team | RESOLVED |
06/03/2008 | We experienced a mail forwarding issue that was causing a variety of issues that lasted around 30 minutes.
This was resolved, if you still experiencing issues please contact our support department at 773-5000 option 2.
Thank You,
The InfoStructure Systems Team | RESOLVED |
05/07/2008 | Charter customers were experiencing issues checking email both from email clients and the webmail client.
Upon further testing it was found that Charter was having a routing issue locally.
Charter was contacted and through the course of an hour or so of working with them the issue was resolved.
Thank You,
The InfoStructure Team | RESOLVED |
04/18/2008 | We no longer offer Front Page Extensions however you can still use Front Page. You must use the FTP functionality instead. We can help you make this change if you need it. You can contact us at 773-5000 or use support@mind.net. | RESOLVED |
04/16/2008 | We`re having issues w/ our phone system. We`re working on it and expect to have it fixed shortly. You should still be able to reach Technical Support at 800-419-4804, Option 2 or 482-8324, Option 2 if you`re local. There is also support@mind.net or billing@mind.net as well. Thank you for your patience.
** Replaced a faulty piece of equipment and the problem is now resolved. | RESOLVED |
03/03/2008 | We have just found out that Netgear has released a new version of Firmware for their routers - While this is not related to InfoStructure you may find if you have a Netgear Rangemax router that your internet connection is periodically disconnecting. This is common when a new version of Firmware is released
To upgrade the firmware on a Netgear router:
Open a web browser
Browse to http://192.168.1.1
Enter your username and password
Click Router Upgrade on the left
Follow the instructions provided there.
You must have a computer hooked to the router to do this, it is not recommended to use a wireless computer to update your router.
If you require assistance in doing this InfoStructure can recommend a paid tech that you can have visit your home.
Thank You,
The InfoStructure Team | ONGOING |
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